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Cinemio Support

 

Welcome to Cinemio Support — here to help you get the most out of your streaming experience.

If you’re experiencing any issues or have questions, you’ve come to the right place.

Contact Us

For direct assistance, email us at support@cinemio.com. We typically respond within 24–48 hours.

 

Help Topics & Resources

Browse common topics to find quick answers:

  • Getting Started — How to download, install, and sign in
  • Account Management — Resetting your password, updating your email or profile
  • Subscription & Premium — Upgrading, billing questions, canceling
  • Playback & Streaming — Buffering, error codes, device compatibility
  • Accessibility — Captions, audio descriptions, assistive support
  • Technical Troubleshooting — App crashes, streaming issues, device support

 

How to Report an Issue

To help us assist you faster, please include the following in your message:

  • Your Cinemio username or registered email
  • Device type and OS version (e.g. iPhone 14 / iOS 18)
  • App version number
  • Description of the issue (screenshots or error codes are very helpful)

 

Support Hours & Response Times

  • Email Support: Available 7 days a week
  • Typical response time: 24–48 hours

 

Legal / Policy References